Privacy Policy

At Kepler, we prioritize your privacy. We collect and use personal data to provide our services, improve user experience, and comply with legal obligations. For detailed information on data handling and your rights, please review our full privacy policy.

Privacy Policy

At Kepler Dealer, we value your privacy and are committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website or services. By using our website, you agree to the terms outlined in this policy.

Information We Collect

Types of Information: We collect various types of personal information that you voluntarily provide when using our website, including:

• Personal Identifiers: Such as your name, email address, phone number, and other details you provide when filling out our quote request form.
• Usage Information: Data on how you interact with our website, including browsing patterns, pages viewed, and time spent on the site.

Purpose of Collection: The information we collect is intended to enhance your experience, facilitate communication, and allow us to tailor our marketing efforts to better serve your needs. We do not collect sensitive personal information, such as financial details or payment information, through our website.

Methods of Information Collection

Direct Collection: We collect information directly from you through forms on our website, such as when you fill out a quote request form or subscribe to our communications. Automated Collection: We use various automated technologies, including:

• Cookies: Small data files stored on your device that help us understand your preferences and improve your experience.
• Tracking Pixels and Tags: Implemented through tools like GA4 (Google Analytics 4), GTM (Google Tag Manager), and other tracking technologies that monitor user behavior and website performance.

Use of Collected Information

Internal Use: The data we collect is used strictly for internal purposes, including:

• Marketing: To tailor our advertising efforts and present you with relevant content and promotions.
• Customer Experience: To enhance your experience on our website, making it more user-friendly and efficient.
• Analytics: To analyze user behavior and trends, which help us improve our services and website functionality.

Forwarding to Dealers: When you submit a quote request or any other form through our website, the information you provide is automatically forwarded to the relevant Kepler Dealer nearest to you via our CRM systems. Once the data is forwarded, it is up to the individual dealer to handle your information according to their own privacy practices. Kepler Dealer is not responsible for how these third-party dealers use or protect your information once it has been transferred to them.

SMS/Text Message Communications

By providing your phone number and consenting to receive text messages, you agree to receive transactional SMS messages from the specific Kepler dealer you are interacting with. These messages may include:

• Appointment reminders and confirmations
• Quote follow-ups and expiration notices
• Service status updates

Message frequency varies based on your interactions. Message and data rates may apply. Text messages are sent from the individual Kepler dealer’s registered business phone number. Consent Collection: Consent to receive text messages is collected in one of two ways:

• Online: Through our quote request or appointment booking forms, where you voluntarily enter your phone number and check an optional, unchecked-by-default checkbox next to the following language: “I agree to receive SMS messages from [Dealer Name]. Message and data rates may apply. Reply STOP to unsubscribe.” Links to this Privacy Policy and our Terms & Conditions are displayed alongside the checkbox. The phone number field is optional. Customers who do not provide a phone number or do not check the checkbox will not receive text messages.
• Verbally: By providing your phone number and verbal agreement to a Kepler dealer during an in-person visit or phone call. The dealer records your consent with a timestamp in our CRM system prior to any messages being sent.

In both cases, consent is optional and is not required as a condition of purchase or service. Opting Out: You may opt out of receiving text messages at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message. After opting out, you will receive a confirmation message: “You have been unsubscribed and will no longer receive messages. Reply START to re-subscribe.” No further texts will be sent unless you re-subscribe. Help: For assistance with text messages, reply HELP to any message. You will receive: “You are receiving messages from [Dealer Name]. For support, contact us at [dealer phone] or visit [dealer website]. Reply STOP to unsubscribe. Msg & data rates may apply.” Opt-In Confirmation: When you first consent to receive text messages, you will receive: “You are now opted in to receive messages from [Dealer Name]. Reply HELP for help. Reply STOP to unsubscribe. Msg & data rates may apply.” For questions about our SMS practices, contact us at contact@keplercoatings.com.

Data Sharing and Disclosure

Within Kepler Dealer: Information may be shared internally among authorized personnel within our organization who require access to perform their duties, such as customer service, marketing, and IT staff. External Disclosure: We do not disclose your personal information to external parties, except under the following circumstances:

• Legal Obligations: We may disclose information if required by law or in response to legal processes, such as a court order or subpoena.
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, as well as that of our customers or others.

Dealer Responsibility: Once your information is shared with a Kepler Dealer as part of a quote request, the dealer becomes responsible for managing and protecting that data. Kepler Dealer is not liable for the actions or privacy practices of individual dealers once they receive your information.

Data Security

Security Measures: We implement standard security protocols, including encryption and secure servers, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While the information we collect is not highly sensitive, we still take appropriate precautions to ensure its safety. Data Breach Response: In the unlikely event of a data breach, we will take immediate action to contain the breach and notify affected individuals as required by law. We continually monitor our systems to prevent any unauthorized access.

Cookies and Tracking Technologies

Use of Cookies: We utilize cookies and other tracking technologies for various purposes, including:

• Analytical Purposes: To understand how visitors interact with our website and to identify areas for improvement.
• Marketing: To provide personalized content and targeted advertisements based on your browsing behavior.

Opt-Out: You have the option to disable cookies through your browser settings or use a third-party tool to opt out of certain tracking technologies. However, please note that disabling cookies may affect your experience on our website.

Third-Party Links

External Websites: Our website may include links to third-party websites for reference or additional information. These links are provided for your convenience, and we do not control or endorse the content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit. Liability Disclaimer: Kepler Dealer is not responsible for the privacy practices or the content of third-party websites. Once you leave our website, our privacy policy no longer applies.

Data Retention

Retention Period: We retain personal information collected through our website for a period of 180 days. For information submitted via forms, such as quote requests, the data may be stored in our database for longer periods to facilitate ongoing communication and follow-up. Communication Use: We may use your email address or other contact information to reach out to you periodically with updates, promotions, or to enhance your customer experience. You may unsubscribe from these communications at any time.

International Data Transfers

Data Storage Location: All data collected by Kepler Dealer is processed and stored within the United States. We do not transfer your personal information internationally. Compliance Assurance: We ensure that our data storage and processing practices comply with all applicable data protection regulations within the United States.

Children’s Privacy

Intended Audience: Our website and services are not directed towards children under the age of 13. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. Parental Control: We encourage parents and guardians to monitor their children’s online activity and to help enforce our policy by instructing their children not to provide personal information through our website.

Your Rights and Choices

Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections if any of your information is inaccurate or outdated. Deletion Requests: You may request the deletion of your personal information from our records at any time, subject to legal requirements or other legitimate reasons for retaining the data. Contacting Us: To exercise any of these rights or if you have questions about our privacy practices, please contact us at: Address: 100 Spectrum Center, Irvine, California 92618 Email: contact@keplercoatings.com Phone: (909) 317-0400

Policy Updates and Changes

Notification of Changes: We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will post the updated policy on our website and may notify you via email if the changes are significant. Effective Date: This Privacy Policy is effective as of February 27, 2025. Your continued use of our website after any changes have been made indicates your acceptance of the updated policy.